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20 October 2023

Webhooks for Beginners

Irelia Codeheart, Senior Developer

What Are Webhooks?

Webhooks are a powerful tool for developers to enable real-time communication between different applications and systems. In this section, we will delve into the concept of webhooks, understand their fundamentals, explore the differences between webhooks and APIs, and uncover the mechanism behind how webhooks work.

Understanding the Concept of Webhooks for Beginners

A webhook is a mechanism that allows one application to notify another application about an event or occurrence. It is a type of callback that is triggered when a specific event happens, such as a new user registration, a purchase, or a change in data. Webhooks provide a way for applications to communicate with each other in a loosely coupled manner, without the need for constant polling or manual intervention.

Difference between Webhooks and APIs

Webhooks and APIs are both methods of communication between applications, but they serve different purposes and have distinct characteristics. APIs (Application Programming Interfaces) provide a set of endpoints and methods that applications can use to request and receive data. APIs are typically designed for specific tasks or functionalities, and require explicit calls from the consuming application. On the other hand, webhooks are event-driven and allow applications to receive notifications whenever a specific event occurs. Webhooks are typically used for real-time updates and asynchronous communication.

How do Webhooks Work? The Mechanism behind Webhooks

Webhooks work based on a trigger-action mechanism. When a specific event occurs in an application (the triggering application), a notification is sent to a designated URL (the webhook URL) of another application (the listening application). The webhook URL is typically provided by the listening application and is unique to that application. When the webhook is triggered, the triggering application sends a HTTP request to the webhook URL, along with relevant data about the event. The listening application then processes the received data and takes appropriate actions, such as updating its own data, sending notifications, or triggering other processes.

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Webhooks in Practice: Use Cases and Applications

Webhooks find application in various real-world scenarios, facilitating communication between different systems and automating tasks. Let's explore some typical usage and applications of webhooks, industry-specific webhook scenarios, and the event triggers and actions involved.

Typical Usage and Applications of Webhooks

Webhooks are commonly used for the following purposes:

  • Notifications: Webhooks can be used to send real-time notifications to users or systems when specific events occur. For example, an e-commerce platform might use webhooks to notify customers when their orders have been shipped.

  • Data Synchronization: Webhooks can be used to synchronize data between different systems. For example, a customer relationship management (CRM) system might use webhooks to synchronize customer data with an e-commerce platform.

  • Workflow Automation: Webhooks can be used to automate workflows by triggering actions when specific events occur. For example, a project management system might use webhooks to trigger the creation of a new task when a new issue is reported.

  • Real-time Analytics: Webhooks can be used to collect real-time data for analytics purposes. For example, a website analytics platform might use webhooks to collect data on user activity.

  • Chat Bots: Webhooks can be used to build chat bots that can interact with users in real-time. For example, a customer service chatbot might use webhooks to send messages to users when they have questions.

  • Payment Processing: Webhooks can be used to process payments in real-time. For example, a payment processing platform might use webhooks to notify merchants when a payment has been made.

  • Integrating with Third-Party Apps: Webhooks can be used to integrate with third-party apps and services. For example, a content management system (CMS) might use webhooks to integrate with a social media platform.

Event Triggers and Actions in Webhooks

Webhooks are triggered by specific events, such as:

  • New data: When new data is added to a system, such as a new customer record or a new order.

  • Updated data: When data in a system is updated, such as a customer's address or a product's price.

  • Deleted data: When data is deleted from a system, such as a customer record or a product.

  • Status changes: When the status of an entity in a system changes, such as an order being shipped or a customer's account being suspended.

  • User actions: When a user performs an action in a system, such as logging in, making a purchase, or submitting a form.

When an event is triggered, a webhook can be used to perform a variety of actions, such as:

  • Sending notifications: Sending a notification to a user or system when an event occurs.

  • Updating data: Updating data in a system based on the information received from a webhook.

  • Triggering workflows: Triggering a workflow when an event occurs.

  • Processing payments: Processing a payment when an order is placed.

  • Integrating with third-party apps: Integrating with a third-party app when an event occurs.

Benefits and Limitations of Using Webhooks

The Advantages that Webhooks Provide

Webhooks offer several advantages over traditional polling or long-polling mechanisms for receiving real-time data.

  • Efficiency and speed: Webhooks eliminate the need for constant polling or refreshing, reducing latency and improving user experience. This is especially important for applications that require real-time updates, such as e-commerce platforms, social media, and customer engagement platforms.

  • Flexibility and customizability: Webhooks allow the publisher and subscriber to define the events, data, and format they want to exchange. This flexibility enables developers to tailor webhooks to their specific needs and requirements, ensuring that they receive the relevant information in a format that is easily consumable.

  • Support for multiple subscribers: Webhooks can support multiple subscribers for the same event, enabling integrations and automation across different web applications. This makes it easy to build complex event-driven systems that can respond to changes in real-time.

Potential Drawbacks of Using Webhooks

While webhooks offer significant advantages, they also have some potential drawbacks that developers should consider:

  • Reliability and security: Webhooks depend on the availability and performance of both the publisher and subscriber. If either system is offline, overloaded, or compromised, webhooks can fail. Additionally, webhooks can be vulnerable to security attacks, such as spoofing and tampering.

  • No guaranteed delivery or acknowledgment: Webhooks do not guarantee delivery or acknowledgment, making it uncertain if the subscriber received and processed the webhook successfully. This can lead to data loss or inconsistencies if the webhook fails silently.

  • Complexity and hard to manage: Setting up and maintaining webhook endpoints, authentication, and error handling can be complex. Additionally, managing multiple webhooks and ensuring their reliability and security can be challenging, especially in large-scale systems.

Best Practices and Guidelines when Using Webhooks

To mitigate the drawbacks and maximize the benefits of webhooks, it is important to follow best practices and guidelines:

  • Use HTTPS and encryption: Secure communication is crucial to protect webhooks from eavesdropping and tampering. Always use HTTPS and encryption protocols to ensure the confidentiality and integrity of the data exchanged.

  • Implement retries and acknowledgments: To ensure reliable delivery, implement mechanisms for retrying failed webhooks and receiving acknowledgments from the subscriber. This helps to minimize data loss and ensures that messages are received and processed successfully.

  • Use filters and hooks: Webhooks can be overwhelming if not properly managed. Use filters and hooks to specify the events and data you want to receive, reducing the number of irrelevant webhooks and simplifying the handling process.

  • Monitor webhook activity: Monitor webhook activity to identify any issues or failures promptly. This enables you to take corrective actions quickly and minimize the impact on your system.

Webhooks Against Other Technologie

How Webhooks Compare to Similar Technologies

Webhooks are a relatively new technology, but they have quickly become a popular choice for integrating different applications. They offer several advantages over other similar technologies, such as:

  • Simplicity: Webhooks are much simpler to set up and use than other technologies, such as APIs. This is because webhooks use a push-based model, where data is sent to the receiving application as soon as it becomes available. This eliminates the need for the receiving application to poll the sending application for new data.

  • Real-time data: Webhooks provide real-time data, which is essential for applications that need to be updated with the latest information as soon as it becomes available. This is in contrast to APIs, which can only provide data when the receiving application polls the sending application.

  • Scalability: As webhooks are highly scalable, they can be used to connect a large number of applications. They are a lightweight technology, and do not require a lot of resources to operate.

How do Webhooks compare to Zapier? Read our detailed comparison of Webhooks vs Zapier.

When to Prefer Webhooks over APIs

Webhooks are a good choice for applications that need to be updated with the latest information as soon as it becomes available. They are also a good choice for applications that need to be able to connect to a large number of other applications. However, webhooks are not always the best choice. In some cases, APIs may be a better option. For example, APIs are a good choice for applications that need to access data that is not available through webhooks. APIs are also a good choice for applications that need to have more control over the data that is sent and received.

Key Differences between Webhooks and APIs

The following table summarizes the key differences between webhooks and APIs:




Data transfer



Real-time data












Setting Up and Leveraging Webhooks Effectively

In this section of webhooks for beginners, we will walk through the fundamental steps to set up a webhook, discuss best practices for configuring and integrating webhooks, and explore security considerations when using webhooks.

Fundamental Steps to Set Up a Webhook

Setting up a webhook involves a few key steps:

  1. Identify the event or action that will trigger the webhook. This could be a specific user action, such as clicking a button, or a system event, such as a new order being placed.

  2. Define the payload that will be sent to the webhook. This payload typically includes information about the event that triggered the webhook, such as the user ID or the document ID.

  3. Create a webhook endpoint. This is the URL that the webhook service will call when the event is triggered.

  4. Configure the webhook in your service service. This typically involves providing the webhook service with the URL of your webhook endpoint and the payload that you want to send.

  5. Test the webhook. Once you have configured the webhook service, you can test it by triggering the event that should trigger the webhook. You can then check the webhook service to see if it received the payload. Helpful tools here can be for example ngrok or localtunnel.

Note: A typical beginner mistake, would be to use localhost or as your webhook enpoint and use that in a public tool like caisy. This is because localhost is only available within your local network, and the services where you set up your webhook need to be able to access that URL. To overcome this, there are tools like ngrok or localtunnel that can proxy your localhost to a public domain with HTTPS protection.

Best Practices for Configuring and Integrating Webhooks

When configuring and integrating webhooks, there are a few best practices to follow:

  • Use a reliable webhook service. A reliable webhook service will ensure that your webhooks are delivered successfully.

  • Use a secure webhook service to protect your data from being intercepted or tampered with.

  • Use a webhook service that supports the features you need. Some webhook services offer more features than others, such as support for different payload formats or the ability to retry failed deliveries.

  • Test your webhooks regularly and ensure they are working properly.

  • Monitor your webhooks for errors to identify and fix any problems quickly.

Security Considerations when Using Webhooks

Webhooks can be a security risk if they are not properly configured. Here are a few security considerations to keep in mind when using webhooks:

  • Use a secure webhook service and protect your data from being intercepted or tampered with.

  • Use strong authentication methods, such as OAuth or Basic Auth.

  • When sending data to the webhook service, use HTTPS to encrypt the data.

  • Validate the payload. When receiving a payload from the webhook service, validate to ensure it is authentic and has not been tampered with.

  • Monitor your webhooks for suspicious activity, such as unexpected payloads or attempts to access sensitive data.


Webhooks are a powerful tool for developers, but they can also be complex to set up and use. By following the steps in this section, you can set up and use webhooks effectively and securely.

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